Privacy, Cookies & GDPR

Vanpoulles is committed to fully protecting your privacy. Our policy applies to you if you use our products or services in store, over the phone or online.

How we use your contact information

This website contains several forms and checkout pages which gather contact information (name, address, email address, phone number and other relevant contact information). This is used for a variety of different purposes:

1) For payment and delivery of items purchased in the online shop.
2) For subscribing to our occasional newsletters.
3) For responding to queries via our contact forms.

When selling products on the Internet, this website gathers/stores the minimum information from the customer which is required for a credit card or credit account transaction. This information is only ever used for your purchase and is stored on our UK-based servers. It is not passed on to other parties. We do not have access to or store your credit card information as this is processed on the secure payment gateway (SagePay). Apart from the newsletter sign up, all forms have a tick box allowing you to also opt-in to our email newsletter which will allow us to send you occasional emails with news on upcoming product announcements, sales and special offers. You will not be contacted by us if you chose to opt-out or unsubscribe at any time by clicking on the link at the bottom of the newsletter.

Your privacy is important to us, we do not pass your information on to third parties.

Data Removal

If you wish to remove yourself from our databases we can do this providing there are no sales transactions on the system as this is covered under the "legitimate interest" category and is required for the submission of accounts to HMRC. We can, however, remove you if you have simply filled in a contact form or newsletter subscription.

Use of Cookies

This website uses 'temporary cookies' so that the site remembers what items are in your "shopping basket". In this situation, a cookie is a small data file containing a single number (and no personal information) this cookie is never re-used. When you close your browser (Internet Explorer/Firefox/Safari etc), the cookie is destroyed. If you log in to the website to save time, a temporary cookie is used to remember your contact details whilst you are logged in but is destroyed when you log out.

We also use Google Analytics on our websites to count traffic visiting the site. This cookie does not know or record any of your personal information, it merely records which pages are visited.

Hosting

The Vanpoulles website is designed, built and hosted by Omniweb Ltd. Omniweb has its own private cloud which is located in a UK Data centre operated by Iomart.

Omniweb is a Registered Data Keeper with the UK's ICO (Information Commissioner's Office). This is the highest UK Government authority on Data Protection. Omniweb is also certified under the UK Government Cyber Esssentials Plus programme for Cyber Security.

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